Frequently Asked Questions
How do I find the support I’m looking for?
You’ve come to the right place! You can find answers in our list of frequently asked questions (FAQs). Browse through the FAQs.
Don’t find the answer you are looking for? Write to our customer support. Our representative will write back to you with a personalized response within 1 business hour. You can also call us on +1-647-904-3939.
How do I contact customer support?
- Write to us on our email address: [email protected]. Our customer support representative will write back to you with a personalized response within 1 business day.
- During business hours you can call +1-647-904-3939 and speak to a customer service representative.
What training do your editors and writers receive?
English is the native language of all of our editors and all of them go through the Basic Editor Training (BET) program that comprises 5 standard modules and various customized programs. Our medical writers receive specific training in ICH-GCP, CONSORT, and ICMJE guidelines. In addition, all our editors also receive intensive English language training. They attend external training programs and workshops that offer updates on grammar, punctuation, and style for American and British English.
I have a document that is very specialized in its subject area. How do I know you will be able to edit it correctly?
There is no substitute for subject-matter expertise. That’s why we ensure that every document is edited by an expert with a high level of technical competency in the relevant field of study. Here’s how we achieve this:
1. The Center of Excellence model
We follow a best-practice-based editing set up-manuscripts are assigned to editors who, depending on their experience and qualifications, work in one of 20 editing Centers of Excellence (CoEs). CoEs are highly specialized subject-area teams with professional expertise in one or a few closely related academic disciplines. The CoE team structure is based on a 2-round editing model that optimizes subject-area and language expertise and delivers superior editing output.
2. Experienced, technically proficient editors
The editors within each CoE have a high level of technical competency in that specific field of study and an incisive understanding of the finer nuances of your subject, relevant writing conventions, terminology, etc. In addition, they research extensively before making any drastic subject-related changes in your document.
3. Clear, change-tracking process
For MS Word documents, all changes are visible through the Track Changes feature, while for PDF and other file formats, our editors explain important changes in a separate word file. This system allows you to review each change made by us.
What background and specializations do your editors have?
We place a lot of emphasis on subject-area expertise. Our editorial team includes physicians, PhDs, MDs, and even journal peer reviewers. Depending on their academic qualifications and professional experience, our editors work within one of 20 editing Centers of Excellence (CoEs). The editors within each CoE have a high level of technical competency in that specific field of study and an incisive understanding of the finer nuances of your subject, relevant writing conventions, terminology, etc.
I do not want the word count of my document to increase after editing. What do I do?
If you would like to keep your document at the same word count as at the time of submission then please mention this.
Is my information secure with you?
At Scientific Editing we respect the confidentiality of research. All our employees are sensitized to the highly confidential nature of documents they handle and are required to sign confidentiality agreements that are indefinitely binding. If required, Scientific Editing will also sign confidentiality agreements with you before we embark on any professional relationship.
Do I have to wait for a quotation from you?
No, if you want to place an order, you don’t need to wait for a quotation from us. However, if your document is more than 12,000 words in length or if you have any special delivery date request, please contact our client servicing team, and we’ll get back to you quickly.
How much will your services cost me?
Our prices are devised in a manner to suit your pocket. Our effective pricing is based on the word count and the turnaround time of your content. However, prices may vary depending up on the delivery type you choose. To know more about our pricing please visit the ‘Pricing‘ page on our website.
How can I pay you?
Once we have received your manuscript, we will send you a payment link. You can make the payment online using your debit or credit card, via PayPal, a globally accepted and secure payment gateway that uses industry standard data encryption to protect all your information. All transactions made via their system are guaranteed to be safe.If you prefer other methods of payment, you are welcome to contact us and ask for other options.
What are the steps to cancel my order?
The simplest way to go about it is, you can contact us anytime via chat, telephone or email and we will cancel your order, straight away. The only thing you need to keep in mind is that the editors start working on your document as soon as we receive the order, so you have to cancel the order within 1 hour of placing the order.
How will you edit my content?
Our professional editors have expertise in doing just what you want. With your inputs they will copyedit your text for clarity and ensure that there is consistency and uniformity in your content. Additionally, we will improve the formatting of your document, correct all punctuation, typos, all possible grammar errors and also check the referencing. All the edits made by our expert editors will be highlighted in your document using MS Word Tracker so that you are aware of the changes that we have made, and will be evident through the Clean and Tracked versions of your completely proofread and edited document.
Will you paraphrase or rewrite my document?
Yes, most certainly. We would be happy to offer you our paraphrasing services as well!
Will my content be plagiarism-free?
We check all submitted documents for plagiarism. All of our delivered orders are 100% plagiarism-free.
Please be assured that you will never face any plagiarism issues with our services. We use 256-bit encryption to secure all your data. We will never collect or share your information, which will be encrypted. Your documents will never be stored without your permission. We have already written thousands of documents and we have never had a problem with the security or confidentiality of our customers’ data. Your content will remain 100% plagiarism free.
How can I be assured of the quality of your services?
You can be assured of our quality as we have the highest standards of English which you will find very impactful and flawless. We are a highly reputed global firm which is well-known for its integrity. Our native English language experts perfectly copy write documents which should assure you about your work being flawlessly written and delivered on time. We deliver over 100 edited documents each day to individuals across the globe.
If I am dissatisfied with your work, can I get a revision for free?
We place utmost importance on our customer’s satisfaction. It is unlikely that you will be dissatisfied. However in the scenario that you are not completely satisfied with our services, we would be happy to revise your document absolutely for free. Just send in your requirements to us via email or telephone. You can also contact our customer care team for immediate and prompt response. Your satisfaction is our prime objective.